Shipping policy
Thank you for visiting and shopping at Saffron Pawtique. Following are the terms and conditions that constitute our Shipping Policy.
What are your expected delivery times over Christmas?
Make sure to order your Christmas products before 16th December to receive them before Christmas. Orders placed over the festive period are expected to have longer delivery times. For orders placed between 16th December and 7th January please expect delivery to take three weeks (sometimes longer), this is to allow for the busy time of year and holidays for staff.
Shipment processing time
Most orders placed on weekdays before 3.30pm will be processed by us the same working day. All orders are processed by us within 1-2 business days.
We use a delivery service who aims to get your parcels to you within one week. Please allow seven working days for delivery after your order has been processed.
Orders are not processed, shipped or delivered on weekends or holidays. Holidays are always a busy time that increases traffic and delivery times. Please allow for extra delivery time if placing orders on these key days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Saffron Pawtique ships to addresses within the U.K.
Standard shipping is £3.99 for all orders up to £39.99.
Delivery is free for all orders over £39.99.
Local delivery is an option for those within a 5 mile radius of Radwinter Road, Saffron Walden, CB11 3HY. There is a minimum order of £10.00 with a £1.00 delivery charge. Free delivery applies when orders are over £25.00
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours but usually much sooner.
Customs, Duties and Taxes (orders outside of the UK)
Saffron Pawtique is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Saffron Pawtique is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.K.
Returns Policy
Our Refund Policy provides detailed information about options and procedures for returning your order.