PRODUCTS

What treats are suitable for puppies?

Boodles natural treats are suitable for all over 12 weeks old. It is recommended that you introduce these slowly as they can be rich for some dogs.
JR Pet product treats and sticks are suitable for puppies 6 weeks and over.
Stronger treats/chews, like the antlers, are not always suitable for puppy teeth.

Will you be getting Wilderdog back in stock?

Yes we will! We have many customers who love Wilderdog and being able to get their products from a UK supplier. However lately, even Wilderdog has been out of a lot of stock. We are continuously topping up our Wilderdog range but it does fly out quickly. Rest assured, we will be restocking the items that are out of stock as soon as we can. 

SHIPPING

Do you ship internationally?

At the moment we only ship to England, Scotland, Wales and Northern Ireland.

How has Brexit affected products that come from EU?

At the moment some products shipping is a cost that is higher to us so this may mean some prices increase. The brand most affected is myKotty who have currently had to halt all deliveries to the UK. They are working on  procedures and we hope to be stocking them again soon.

When will my order arrive?

We hand pack your orders in one-two working days. The courier then collects and delivers. We ask that you allow one week from order being prepared for delivery for your order to arrive. Holidays can mean that deliveries take up to two weeks. Please see our Shipping Policy for more details.

What do I do if I want to return my order?

Products must be in new condition and with labels attached for returns to be accepted. Before sending us your return please email us so we can keep track of what is coming in: helpme@saffronpawtique.co.uk. Please check out our Refund Policy for more details. 

CONTACT SAFFRON PAWTIQUE

How do I contact you?

You can use the contact form by clicking here. We do also use direct messages to instagram or facebook but these replies can take longer.

When can I contact you?

You can contact us at any time. We are likely to reply during the week with our main contactable hours being: Monday - Friday 10am - 5pm. We do check our emails and social media accounts out of these hours but responses will be slower.

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