Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Once you have requested the return you then have 14 days in which the item(s) must reach Saffron Pawtique to be accepted.
To be eligible for a return and refund, your item must be in the same condition that you received it: unworn and unused, with tags as well as being in its original packaging. You’ll also need the receipt or proof of purchase.
If no tags are included the return will not be accepted. To have your items back to you, you must send a payment for the delivery. On rare occasions we may be able to offer a partial refund an item without labels as long as the condition of the item in unused.
To start a return please contact us at: helpme@saffronpawtique.co.uk. If your return is accepted, we will send you instructions on where to send your package to.
You can always contact us for any return question at helpme@saffronpawtique.co.uk.
Delivery Costs
Standard delivery costs will be refunded if the whole order is returned, the items accepted and the return completed within the 30 day period.
Special delivery charges will not be refunded.
The customer is responsible for return postage costs.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as treats) and custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges
Exchanges can only be made within 30 days of you making your order.
Please email us (helpme@saffronpawtique.co.uk) to check stock levels before we can confirm an exchange. When you get in contact please include your order number, the item you want to exchange and what you would like to exchange to. We will then confirm our stock and let you know how to process the exchange, or will offer you a return and refund option if stock is not available. To be eligible for an exchange your item must be in unused condition with labels. Postage for item(s) being sent to us must be covered by the customer. We will cover postage of exchange item(s).